Closing the loop

 One frustrating thing about selling kits is customer communications.  Sometimes a customer will have trouble with their kit.  I try to be as quick as I can responding to any emails.  And if there is a problem I suggest fixes.

And then often, NOTHING.

I realize that people owe me nothing as far as closing the loop.  And people are very busy these days.  I hate to pester them so I answer promptly but don't press them for more info.  Also, a lot of people use phones or tablets for reading email which works OK but responding is a chore, I get that.

But then sometimes days/weeks even months later I'll get another email from the customer:  it still doesn't work.   

A lot of times I never really know the fate of a kit.

Best Regards,
Chuck, WB9KZY
http://wb9kzy.com/ham.htm